About Us | Policies
In autumn 2000, we passed in front of a beautiful old pink house in Sintra with a sign hanging on a white door saying “FOR SALE”. Our long search for a house for months ended that day when we entered the fabulous ceilings rooms with paintings trompe l'oeil (creation of an optical illusion of perspective) by Eugénio Cotrim (painter of many ceilings at Palácio da Pena, Palácio da Ajuda, National Assembly). The sunset light streamed through the winter balcony with its splendid view over Vale da Raposa.
It was love at first sight.
The Chalet was built between 1890 and 1900, after the entry into service of the railway connection between the stations of Alcântara-Terra and Sintra, on April 2, 1887 and which gave rise to a new urban focus around the train station, Villa Estephânea .
After living years of rainy and humid winters in this old house and with the lack of many modern amenities, in 2009 we started a renovation work that lasted five years. A restoration has been made as reliable as possible to the original style of the Alpine Chalets. This type of architecture was imported from the Alps in the 19th century and incorporated into the design of holiday homes throughout Portugal, mainly in the summer areas.
Now our Chalet enjoys a “second life” to welcome guests from Portugal and around the world. At Chalet Saudade and our Café Saudade (where we serve breakfast) we always try to be faithful to our mission of providing an authentic experience to all who visit the beautiful village of Sintra.
We hope this is what you experience when you stay with us.
VIRTUAL VISIT 360º
Chalet Saudade is located in the most central area of the village of Sintra, already in the historic center of Sintra, but far from the places of greatest tourist concentration.
The Chalet was built on the slope of Vale da Raposa and faces south and west. It has 6 floors, plus attic. The entrance is made by an intermediate floor (3rd floor), so from the reception there are floors that go down and other floors that go up.
It does not have an elevator, since this type of Chalet is classified and its construction has not been approved, so as not to mischaracterize the property.
Chalet Saudade has been completely refurbished with vintage furniture and lighting and offers comfort that is appropriate to the current times. It has elegant rooms with trompe l'oeil paintings by Eugénio Cotrim and romantic gardens.
The stucco ceilings have been redone and many of them are new.
There are several original sculptural wooden elements on the different floors.
All rooms have 2.00mx2.00m double beds (Super King).
Tea and coffee in the rooms and Port wine in the room can be consumed free of charge.
WI-FI available in all areas.
120m - Sintra Train Station
600m - National Palace of Sintra
1300m - Quinta da Regaleira
2900m - Pena Palace
4400m - Monserrate Palace
27Km - Lisbon Airport
30 minutes - Rossio Station
With the Sintra Train and Bus Station 100 meters away, Chalet Saudade offers a privileged location for guests to explore the mystical places of Sintra and the coastal and rural villages.
It takes ten minutes on foot to reach the oldest part of the historic center and the Palácio da Vila. The Pena National Palace is 3 km away and the Medieval Castle of the Moors is a 20-minute walk away.
There are also good restaurants and cafés (including Café Saudade) around Chalet Saudade to enjoy a wonderful meal or a refreshing drink.
ESSENTIAL INFORMATION AND POLICIES
Read the specific terms and conditions when making your reservation.
Prices and conditions may vary from room to room, simulate a reservation on the main page to know the value of your stay.
Payment is made at check-in. All rates include VAT.
We accept Visa, Mastercard, Amex and cash payment.
For credit card validation purposes, € 1 will be charged after making the reservation. The remaining amount will be paid at check-in. Chalet Saudade accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The Municipal Tourist Tax is not included in the price. Payment is made at check in. (1.00 € / person / day).
Supplements, such as extra beds, are not automatically calculated at the total cost of the reservation and must be paid separately at check-in.
Please note that if you cancel, modify or not show up, the total price of your reservation will be charged. The charge will be made at the time of booking.
You can cancel your reservation free of charge up to 15 days before arrival. You will be charged the full amount of the reservation if you cancel less than 15 days before the arrival date. In case of no-show, the total price of the reservation will be charged.
From 3 pm to 6 pm. Due to the Coronavirus (COVID-19), this accommodation has reduced the opening hours of the reception and services.
We have an area for storing suitcases / luggage if you wish to arrive earlier or after check-out.
Guests must inform the estimated time of arrival as we do not have a permanent reception. Although we do not have a permanent reception, we are very flexible and we want to provide you with the best service. If your check-in is scheduled for an hour outside the opening hours, just contact us in advance to arrange how best to facilitate your arrival.
Please note that late check-in has the following additional costs:
EUR 30, check-in after 22:00;
EUR 40, check-in after 01:00.
Upon check-in, guests are required to show a photo ID and credit card (passport)
Until 12:00. We have an area for storing suitcases / luggage. Guests can use the social areas after 12:00 on the day of departure.
CHILDREN AND EXTRA BEDS
All children are welcome.
This accommodation considers children aged 6 years and over as adults. To see the correct prices and information on occupancy, please add the number of children in your group and their ages to your search.
Extra beds are subject to availability.
Baby cot conditions (upon request and availability): up to 2 years
Over 3 years: Extra bed on request - € 35 per person, per night.
• Children under 3 years old - will be accommodated at no extra charge for using the existing bed or cot. Breakfast included.
• Children from 3 to 5 years old - will be accommodated at a cost of 10 € using the existing bed. Breakfast included.
• Extra bed for adults or children over 3 years old - Cost: 35 €. Breakfast included.
These extras must be requested when booking and are subject to availability confirmation.
Supplements will not be calculated automatically in the total costs and must be paid separately during your stay.
The maximum number of extra beds and cots depends on the chosen room. Please check the room you have chosen for maximum capacity.
Age restriction: Minimum age to check in without parents is 18 years old.
If booking more than 3 rooms or more than 4 nights, different conditions and additional supplements may apply.
It is served in our Café Saudade (170m away from the Chalet) between 8:30 am and 11:00 am. We serve continental breakfast, but if you have any special needs we will make the best efforts to serve you.
We perform daily cleaning of the rooms from 9 am to 4 pm. We cannot guarantee the cleanliness of the room after this time if the "do not disturb" sign is on the door. We change towels and sheets every 3 days. If you want a daily exchange, please request.
Chalet Saudade does not have private parking.
We have a space for loading and unloading in front of our Chalet so that you can collect your luggage (for a few minutes). We will be happy to help you with your luggage.
There is paid public parking on the streets of Sintra between 8 am and 8 pm and it is relatively cheap (€ 1.00 / hour). But if you don't feed the parking meter every 4 hours, fines of 30 euros can be imposed.
For your convenience we have available, depending on availability, parking badges ("Do Not Disturb") that cost 8 € per day to avoid having to return to the parking meter. After 6 pm, traffic in Sintra improves considerably.
Night parking is free from 20:00 until 8:00.
Pay particular attention to road signs, especially when parking. There are places reserved for entities such as the Police or Ambulances. Parking in these places is strictly prohibited.
Smoking is not allowed in the hotel, except in the garden.
Pets are not allowed.
This property does not allow parties or events.
It is not allowed to make noise and disturb other guests between 9 pm and 9 am.
It is not allowed to walk without a shirt, barefoot, in pajamas or in a bathing suit in public areas (except the garden).
Chalet Saudade is not responsible for direct or indirect damage during your stay, including personal injury.
Please inform Chalet Saudade in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
Please note that the property is located in a building without an elevator.
National Tourism Registry: 9737 / AL and 76357 / AL
Thank you for taking the time to read our policies. We hope your stay with us is excellent!